ADT® Authorized Dealer Serving Greenville, North Carolina & Surrounding Areas
Security Systems in Greenville
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Greenville?

A residential security package should safeguard your family. But what actually transpires if your home security alarms go off in Greenville? What should you do to ensure you and your family are secure?

Your first priority is to avoid panicking. Know that your around-the-clock monitoring experts are there for you. Then follow these steps to be ready for any emergency.

Our Committed Professionals Help You Stay Safe

A security monitoring representative is alerted in an instant whenever your Greenville home security alarms go off. When a representative is informed, they will reach out to you as quickly as possible to figure out what triggered the security system. Your protection devices can activate in various situations, including:

  • Break-in

  • Smoke

  • Water infiltration

  • Accidentally setting off alarm

In circumstances when a device was accidentally triggered—like not recalling that your sensors are armed when you unlatch a window or door— a representative will call to figure out if you need help. Provide your predetermined password, and they can turn off the alarm.

If you have an urgent situation, the monitoring agent will dispatch emergency personnel, including police, fire, and EMS, to your residence. They also have the ability to serve as the point of contact in the event you are not on site. Your dedicated monitoring staff also can inform authorities which entry sensor was tripped, helping them prepare for what might be a dangerous situation. Your monitoring professional will maintain a connection with you to assist in keeping you composed and instruct you on what the next steps should be.

Recommended Steps if Your Alarm Goes Off In Greenville

Getting roused from bed in the dead of night to your alarm blaring can be understandably frightening—especially if you don’t know why it’s happening. The most beneficial thing you can do is stay as calm as possible and follow these steps:

  • First, find a safe location. Collect your loved ones as quick as you can and get into a shielded space at your property or leave the premises entirely. It's a common tendency to feel like you need to deal with the problem on your own, but this can be incredibly dangerous. As an alternative, put a priority on attempting to keep you and your loved ones safe and let the trained personnel handle the problem.

  • As a second step, take advantage of your home security app to stay in touch with your monitoring agent. They'll send responders who will be in transit to your residence in a matter of moments.

  • Finally, keep in close contact with your monitoring team and emergency professionals. You are able to be patched through, so everyone is talking together. On the other hand, if it’s not possible to get a direct call to emergency services, you’re still able to obtain updates via text. Even if it’s only a false alarm, it's smart to maintain communications to all parties so you will be ready should a legitimate crisis happen.

Get Protection For All Security Risks in Greenville with Secure24 Alarm Systems

From fires to break-ins, Secure24 Alarm Systems takes pride in ensuring your family and your home are well defended. With 24-hour monitoring, smart locking systems, and a range of sensors, your residence will become the safe haven it's supposed to be. Create a comprehensive home security plan by submitting the following form or call (252) 221-5660 to get started.